Pick-up & Delivery
1. In-person handover
Unit 23, 5/F, Lee Ka Industrial Building, 8 Ng Fong Street, San Po Kong (5-minute walk from Diamond Hill Station Exit A2)
Workshop self pick-up
Please WhatsApp 65382226 to book a time
2. Domestic Shipping by post
(local post/SF Express)
Postage at your own expense
Inflated balloons cannot be sent by local post or SF Express; please collect them yourself or arrange a van
3. Van (delivery by van)
For bulky balloon orders, customers can choose van delivery from Wong Tai Sin / San Po Kong and pay the transport charge
- GoGoVan
- LALAMOVE
Helium balloon care notes
Helium balloon information
- Helium balloon float time (standard pearlescent latex: 8 to 10 hours/crystal or foil balloons: 1 to 3 days). Please plan your collection time; we recommend collecting one to two hours in advance
- Helium balloons contract in the cold and expand in the heat. Direct sunlight or air blowing directly from an air-conditioning vent also speeds up deflation.
- Balloons are packed in plastic bags for handover. We will check them with you on collection to ensure they are intact. No refunds are given for damage caused by handling afterwards.
On-site decoration
Please WhatsApp 65382226 to book a date, time and location
On-site setup information
- Once confirmed, decoration bookings cannot be cancelled. In cases of force majeure (such as Typhoon Signal No. 10), the date or theme can be changed. See below for typhoon arrangements.
- Decoration includes installation only, with no clear-up service (prop collection does not include clear-up either). Please ask our staff if you need a separate clear-up service.
Typhoon and rainstorm warning arrangements Typhoons and rainstorms service arrangement
T1 / T3
Collection can proceed as usual under the above weather warnings
Existing decoration bookings can go ahead as usual
Please give at least 6 hours' notice if you need to reschedule
Northeast 8 / Northwest 8-9
Collection must be cancelled under the above weather warnings
Please contact customer service in advance to reschedule collection
Existing decoration bookings can go ahead as usual (customers must cover any additional transport costs)
Typhoon Signal No. 10
All balloon collection/delivery services and decoration are cancelled under the above weather warnings
Customer service will contact customers to arrange rescheduling
All paid balloon orders are non-refundable. Customer service will do their best to help you reschedule. Please understand that slight changes to the balloon contents may be needed
📞 66790220 Katie